At Shwetam (“we,” “our,” or “us”), we are committed to providing you with high-quality products and excellent service. We understand that issues may arise, and we want to address them promptly and fairly. This Return and Refund Policy explains our approach to returns and refunds.

Conditions for returns:

We do not accept returns for any reason other than the following:

Damaged Products Due to Manufacturing Defects

If you receive a product that is damaged due to a manufacturing defect, please contact us within 7 working days of receiving the product. To initiate the return process, please provide us with the following information:

• Your order number

• A description of the defect

• Clear photos of the damaged product

We will review your request and may request additional information if necessary. If we determine that the product is indeed damaged due to a manufacturing defect, we will provide you with instructions for returning the item. Once we receive the returned item, we will inspect it, and if the defect is confirmed, we will process a refund for the purchase price of the item, including any applicable taxes and shipping costs.

Incorrect Product Deliveries

If you receive the wrong product due to an error on our part, please contact us within 7 days of receiving the product. To initiate the return process, please provide us with the following information:

• Your order number

• Details of the incorrect product received

We will review your request and may request additional information if necessary. If we confirm that the wrong product was delivered, we will provide you with instructions for returning the item. Once we receive the returned item, we will process a refund for the purchase price of the item, including any applicable taxes and shipping costs.

Refunds:

Refunds will be processed in the following manner:

• Refunds will be issued to the original payment method used for the purchase.

• Refunds will include the purchase price of the item, including any applicable taxes and shipping costs, for eligible returns.

• Refunds will be processed within 7 – 10 days of receiving the returned item.

Changes to this Policy:

We may update this Return and Refund Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on our website with the “Last Updated” date.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@shwetam.in